Frequently Asked Questions

If we can help answer any of your questions that are not listed here then please don’t hesitate to contact us for further information. We, as always, are more than happy to help.

Is there parking available?

We have plenty of convenient free parking located at the front and back of the salon.

When should I arrive for my treatment?

We suggest arriving at least 10 minutes prior to your appointment time as this will allow you to unwind and enjoy a welcome drink.

What payment options do you accept?

We accept cash, EFTPOS and major credit cards. Sorry AMEX and cheques are not accepted.

Do you have a referral program?

Yes we do! We believe the greatest form of flattery is a referral. Our business is built on word of mouth referrals so we want to thank you by gifting you $20 off your next treatment which we will post to you in the mail once your referral has attended their appointment.

Where are you located?

We are located at 5/7 Wilsons Road Mt Hutton in the row of shops, known as Fords Corner leading up to the Lake Macquarie Square shopping centre. You can find us on the map located on our contact us page.

Are bookings essential?

We are a very busy salon so we always recommend you book ahead of time to secure your preferred time and day. Alternately you can book online by clicking the tab above. You are also always welcome to call us on the day. You never know your luck!

Can I buy a gift voucher and how long is the expiry on your Gift Certificates?

Yes you sure can! At Salon Ten we believe you can never have enough pampering! All gift vouchers come beautifully presented and are available at reception. Alternatively if you are short on time we can email you a voucher by purchasing over the phone or you can purchase an open order amount online and print out your voucher at home. All of our gift vouchers have 36 months from the purchase date.

How do I provide feedback or a review?

Your positive reviews or any feedback and suggestions are most valued at SALON TEN. Feedback helps us to know how we are doing and what you love and how we can improve. You can email Kellie, the owner, directly at kellie.deaves@gmail.com and Kellie will get back to you regarding any feedback you leave. Please know that only Kellie will see these emails so your privacy is ensured. To leave a positive review please go to google in your search engine, type in Salon Ten Mount Hutton and you will find on the right hand side a place under our photo a place to submit a review. Alternately you can leave a review on our Facebook page as well. We thank you in advance for taking the time to do so and supporting our small business.

I’ve booked online but need to change my appointment.

No worries, if you made an appointment online you can change the appointment yourself through the booking system by logging back in and following the prompts. Please note self appointment changes can only be made up to 48 hours prior to your appointment. Any changes after this time you will need to call the salon on 4953 0626 and speak to one of our friendly staff. Please leave a message if we don’t get to the phone and someone will call you back ASAP.

Do you support Charity events?

Salon Ten loves to support the local community by donating to local charity events. Some of the local charities we have supported in the past include; Share the Dignity – It’s in the bag drive, Warner’s Bay and Mount Hutton Primary School Fetes and Fundraisers, The K-mart Wishing Tree, The McGrath Foundation Pink Tie Dinner, The Push for better Foundation, Lismore flood appeal, The John Hunter Children Charity Ball, Survivors are us. Send us an email to info@salonten.com.au