Policies
Salon Policies & Our Mission
Salon Policies
At SALON TEN we have policies in place as we want to ensure that everybody can be accommodated for and to provide an exceptional experience for all. We thank you for your cooperation.
- Cancellations
- A minimum of 24 hours’ notice is required when cancelling or changing an appointment at SALON TEN. 50% of the treatment value will apply as a late cancellation fee if less than 24 hours notice is given. Cancellations made after close of business the day before appointments will incur the late fee to cover staff wages.
- Last Minute Change of Mind to Appointments
- If you have booked in for a treatment and want to change it or no longer require a treatment, we ask that you give us 24 hours’ notice. Change of mind to appointments on the day will incur a 50% fee of the treatment booked to cover the wages and loss of time.
- No Shows
- If you fail to arrive for your appointment you will be charged the full treatment fee at your next appointment. Future appointments will also require a 50% non-refundable deposit of the treatment value.
- Late Arrival
- Late arrival will shorten your treatment time, and the full price will apply for the treatment originally booked. We recommend you arrive 10 minutes prior to your appointment to begin your relaxation and receive the most from your treatment.
- Children
- In order to maintain a relaxing environment for all, we ask that you please do not bring children to the salon.
- Group Bookings
- Longer appointments & group bookings will require a non-refundable 50% deposit.
- Mobile Phones
- For the consideration of all clients, we ask that mobiles be on silent whilst in the salon. If you must answer a call, please be brief.
Our Mission
At Salon Ten we are committed and dedicated to delivering excellence in beauty therapy. We pride ourselves on establishing relationships with our clients through our exceptional services, highly trained, passionate experienced therapists, education, advice and genuine care. Our mission is to give every client every time an exceptional service so they look forward to rebooking and returning to us time and time again. We love what we do and look forward to sharing it with you.
- Privacy
- All of our therapists at Salon Ten are professionals and have the utmost respect for your privacy. All information is intended for salon use and will never be shared with anyone.
- Expert Education & Training
- Education and ongoing training is important to us at Salon Ten. Our team of therapists are degree and diploma qualified, with extra certification in skin training, highly skilled, knowledgeable and receive weekly ongoing education and training in salon so they can deliver the best of care and latest information to all our guests.
- Noise
- As a consideration to all guests, we ask that you help us keep noise to a minimum at all times. We would appreciate it if you turn your phone off or to silent while in the salon.
- Environment Sustainability
- At Salon Ten we are committed to keep striving for better business practices to help reduce our waste, choosing to do business with skincare and product suppliers who are also aware of and reducing their impact on the environment, that don’t test on animals and use recyclable containers for their products. We use water soluble massage oils that are easily broken down and better for our waterways. These are just some of the ways we are helping to reduce our footprint.
- ABIC Members
- Our salon is a proud member of the Aesthetic & Beauty Industry Council to keep up to date with our ever changing industry.
Ready for your next visit?
Book online, or call the salon and one of the team will find a time that suits you.